Olinks.inc

Toshiyuki Kawaguchi

EC Business Representative

Toshiyuki Kawaguchi

• Telephone support is not available.

Based on the price displayed on each product detail page. All displayed prices include tax.

Shipping Fee: A flat rate of 880 JPY (tax included) nationwide.

• For Hokkaido, Okinawa, and remote islands, the shipping fee is 1,650 JPY (tax included).

Credit card payments

Credit card payment: Payment is confirmed at the time of order.

For standard in-stock items, products will be shipped within 5 business days from the order date.

For back-ordered items, products will be shipped within 5 business days after arrival.

For pre-order items, please check the individual product pages.

• Delivery may vary depending on the destination, day of the week, traffic conditions, weather, etc.

Items marked as "【予約販売】" or "【PRE ORDER】" on the product page are pre-order items.

If you purchase standard items together with pre-order items, your entire order will be shipped once all items are available. If you wish to receive the standard items earlier, please note that we cannot process payments for pre-order and standard items in the same transaction; please purchase them separately.

If you purchase multiple pre-order items with different delivery dates, your order will be shipped once all items are in stock.

Cancellations are not accepted after the pre-order period has ended. Please note that items ordered during the pre-order period are not eligible for return or exchange.

We take great care in the quality of our products; however, in the event of a defect, damage during delivery, or if the delivered item differs from your order, we will handle a return (or an exchange if stock is available).

Please contact us via email within 5 days of arrival (excluding weekends) and return the item within 7 days. We will cover the associated costs (shipping, bank transfer fees, etc.).

While we accept cancellations or changes to color/size during the pre-order period, we do not accept cancellations or changes outside of this period due to the items being made-to-order. Furthermore, we do not accept returns or exchanges for customer convenience after delivery.

We kindly ask that you read the size specifications, product descriptions, and the Shopping Guide thoroughly before making your purchase.

For returns, please confirm the following and contact us via email within 5 days of arrival (excluding weekends and holidays).

Cases where returns/exchanges are accepted

We only accept returns/exchanges in the following cases:

1. Items delivered that are different from those ordered.
2. Clear defects such as stains or damage that are not the customer's fault.

• Due to inventory availability, we may not be able to provide an exchange.

Cases where returns/exchanges are not accepted

Please note that returns or exchanges will not be accepted in the following cases:

1. More than 5 days have passed since the arrival of the product.
2. The product is a pre-order item.
3. Parts or accessories have been lost due to the customer's responsibility.
4. The product has been soiled or damaged due to the customer's responsibility.
5. We have previously indicated at the time of sale that the item is non-returnable/non-exchangeable.
6. The product tag has been removed.
7. The product has been used even once.
8. The product has been altered (e.g., hemmed) or washed.
9. Returns for customer convenience, such as "the image was different."
10. Exchanges for a different product.
11. Any other instance where we determine that a return or exchange is not appropriate.

We do not accept exchanges for customer convenience. If you wish to exchange an item, please follow the return instructions above and place a new order. Please be aware that shipping costs in such cases are the responsibility of the customer.